Privacy policy

Privacy Policy

This privacy policy describes how Harlow & Sydney collects, uses and shares personal information when you visit our website or make a purchase. By using our website, you agree to the collection and use of information in accordance with this policy.

Collection of Personal Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. We also collect information about the individual pages or products you view, which websites or search terms referred you to our website, and how you interact with our site. We refer to this as "Device Information".

We collect Device Information using the following technologies:

  • "Cookies" are data files placed on your device that often contain an anonymous unique identifier. For more information about cookies and how to manage them, visit www.allaboutcookies.org.
  • "Log files" track actions on the website and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
  • "Web beacons", "tags" and "pixels" are electronic files used to record information about how you use the website.

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you including your name, billing address, shipping address, payment information, email address and telephone number. We refer to this as "Order Information".

We collect Order Information when you:

  • Provide information during the checkout process
  • Create a customer account on our website
  • Purchase a product through our website
  • Contact us via email or through the website

Use of Personal Information

We use Order Information to fulfil orders placed through our website, process payments, arrange shipping and send order confirmations and updates. We also use Order Information to:

  • Communicate with you about your order or enquiry
  • Screen orders for potential risk or fraud
  • Notify you of changes to our products, services or policies

We use Device Information to help us screen for potential risk and fraud, and to improve and optimise our website, including by analysing how customers browse and interact with our site and assessing the effectiveness of our marketing and advertising.

Sharing of Personal Information

We share your personal information with third parties only to the extent necessary to operate our business, including:

  • Payment processors to complete transactions securely
  • Shipping and logistics providers to deliver your order
  • Analytics and marketing platforms to help us understand website usage and improve our services

We do not sell your personal information to third parties for their own marketing purposes.

Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality and your browsing experience.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, incomplete or out-of-date information
  • Request that we stop sending you marketing communications at any time
  • Make a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us at support@harlowandsydney.com. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders and provide our services
  • Comply with legal and tax obligations
  • Resolve disputes and enforce our agreements

When your information is no longer required, we will take reasonable steps to destroy or de-identify it.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be processed and stored in countries outside of Australia, including by third-party service providers. Where this occurs, we take reasonable steps to ensure that your information is treated securely and in accordance with this privacy policy and applicable Australian privacy laws.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

Contact Us

If you have any questions about this privacy policy or your personal information, please contact us at support@harlowandsydney.com.